Troubleshooting Download Issues
Updated Nov 6, 2026
Most download problems have one of three causes: the browser blocked the new tab the download opens in, a free account has used its download for the month, or the file is a ZIP that needs unzipping. Find your symptom below.
Nothing happens when I click Download
The download opens the file link in a new tab. A pop-up blocker or ad blocker can stop that.
- Look for a "pop-up blocked" icon in the address bar and choose Always allow for www.entrepedia.co.
- If you use an ad blocker or privacy extension, allow www.entrepedia.co and entrepedia-products.com (where product files are stored).
- Try again, or try a private window (extensions are usually off there).
Step-by-step for each browser: Download not starting? Allow pop-ups.
A window about turning the ebook into a course appeared
The first time you download an ebook, guide or workbook, a window may offer to turn it into a course on Fayne. Click Just download and the download starts. It only shows once.
"Unlock Unlimited Downloads" or a download limit message
A free account includes 1 download per month. The message shows how many you've used and the date your limit resets (monthly, from your signup date). Downloading a product you already downloaded doesn't count again. The Master Library ($97 one-time) has unlimited downloads.
"Unlock New Releases" on a product
This appears on Master Library Lite plans (joined before 4 November 2026) for products released after your new-releases period ended. Everything released during your period still downloads. The message has an upgrade option.
A web page opened instead of a file
That's a Notion template. Notion templates are pages, not files: click Duplicate in Notion to copy it into your workspace.
The file won't open
- It's probably a ZIP. Unzip it first: Unzipping downloaded files.
- If unzipping fails, the download may have stopped early. Compare the size with the File size shown in the product's Details box, delete the file and download again.
- Some antivirus tools hold new ZIP files for scanning. Check its quarantine.
The download is slow or stops halfway
Video courses and some audio products are large, often tens or hundreds of megabytes. Use a stable connection (Wi-Fi rather than mobile data), pause other downloads, and keep the tab open until the browser shows the file as complete.
"Bundle download is being prepared"
The bundle's ZIP isn't ready yet. Try again later, or download the products in it one by one from their own pages.
Still stuck?
Email support@entrepedia.co with:
- the product name (or a link to it)
- your browser and device
- a screenshot of any message you see