Troubleshooting Download Issues

If your downloads aren't working, try these solutions.

Most Common Issue: Pop-Up Blocker

Our download system uses a pop-up window. If pop-ups are blocked, the download won't start.

How to Fix:

Chrome:

1. Click the blocked pop-up icon in the address bar
2. Select "Always allow pop-ups from app.entrepedia.co"
3. Or: Settings → Privacy and Security → Site Settings → Pop-ups → Add app.entrepedia.co to "Allowed"

Safari:

1. Safari → Preferences → Websites → Pop-up Windows
2. Find app.entrepedia.co → Select "Allow"

Firefox:

1. Click the shield icon in the address bar
2. Turn off Enhanced Tracking Protection for this site
3. Or: Settings → Privacy & Security → Permissions → Pop-ups → Exceptions → Add app.entrepedia.co

Edge:

1. Settings → Cookies and site permissions → Pop-ups and redirects
2. Add app.entrepedia.co to "Allow"

📹 Video Tutorial: How to Allow Pop-ups

---

Other Common Issues

Issue: Download Started But File Not Found

Try these:

1. Check your Downloads folder
2. Check browser download history (Ctrl/Cmd + J)
3. Search your computer for .zip files
4. The file may have downloaded with a different name

Issue: "Failed" or "Error" Message

Try these:

1. Refresh the page (Ctrl/Cmd + Shift + R)
2. Clear your browser cache
3. Try a different browser (Chrome, Firefox, Edge, Safari)
4. Check your internet connection
5. Try downloading again

Issue: ZIP File Won't Open

Try these:

1. Make sure the download completed fully
2. Re-download the file
3. Use a dedicated unzip tool:
   • Windows: 7-Zip, WinRAR
   • Mac: The Unarchiver
4. Check if your antivirus is blocking the file

Issue: Files Inside ZIP Are Missing or Corrupted

Try these:

1. Delete the current download
2. Clear browser cache
3. Download again
4. Use a different browser
5. If the issue persists, contact support

Issue: Downloads Work But Very Slow

Try these:

1. Check your internet speed
2. Try downloading during off-peak hours
3. Pause other downloads or streaming
4. Try a wired connection instead of WiFi

---

Browser-Specific Solutions

Chrome

• Clear cache: Settings → Privacy and Security → Clear browsing data
• Disable extensions: Extensions can interfere with downloads
• Try Incognito mode: Press Ctrl/Cmd + Shift + N

Safari

• Clear cache: Safari → Clear History
• Check downloads settings: Preferences → General → File download location
• Try right-clicking the download button → "Download Linked File"

Firefox

• Clear cache: Settings → Privacy & Security → Clear Data
• Check download settings: Settings → Files and Applications
• Disable Enhanced Tracking Protection for the site

Edge

• Clear cache: Settings → Privacy, search, and services → Clear browsing data
• Try InPrivate mode: Press Ctrl + Shift + N

---

Still Having Issues?

If none of these solutions work:

1. Try a different device — Test on another computer or phone
2. Try a different network — Switch from WiFi to mobile data or vice versa
3. Take a screenshot — Capture the error message
4. Contact support — Share the screenshot and details about:
   • What product you're trying to download
   • What browser you're using
   • What error message (if any) you see