Getting Help and Support from Entrepedia
Updated Nov 6, 2026
To get help, email support@entrepedia.co (support@entrepedia.co reaches us too) or click the How can we help? message button on our website. A real person reads every message and replies by email, usually within one business day. Our team is based in Slovakia, on Central European Time.
Ways to reach us
- Email: support@entrepedia.co
- Message form: the chat button at the bottom of our public pages opens a short form (name, email, message). We reply by email.
- Studio projects: if you want a book, course, video or website made for you, book a free strategy call instead.
What to include
The more we know, the faster we can help.
Account or login problems
- The email you signed up or paid with
- What you tried and any error message you saw
Download or technical problems
- The product name
- Your browser and device
- A screenshot, if you can
Billing and refunds
- The email you paid with
- The date and amount of the payment
- What you'd like us to do (refund, invoice, change of details)
Quick fixes for common issues
Can't log in Use the email you paid with, then try Forgot your password? on the sign-in page. See How to log in.
No email from us Check spam and promotions and search for "Entrepedia". Password reset codes are valid for 60 minutes.
Download doesn't start Allow pop-ups and downloads for entrepedia.co, or try another browser. See Troubleshooting download issues.
Can't find a product Use search and the Category and Format filters in the Library, or check your Saved list.
Need an invoice See Invoices, receipts and VAT.
Self-help resources
- This help center: guides on the library, downloading, rebranding, licensing and selling
- Digital Product University: lessons inside the app at /university
- Blog: how-to articles on creating and selling digital products
Ideas and feedback
- Want a product we don't have? Members can use Request a product in the Library.
- Feedback on the app or content? Email us. We read everything.
- Happy with Entrepedia? Click Leave a review in the account menu.