Getting Help & Support

Need assistance? Here's how to get help with your Entrepedia account and products.

Self-Service Resources

This Help Center

Browse articles covering:

• Getting started
• Using products
• Technical issues
• Selling strategies

Your Toolkit (Pro Members)

Includes guides on:

• Platform usage
• Business building
• Creating and selling products

Digital Products University

Comprehensive learning resources for building your business.

Contact Support

Email Support

Reach out to our support team for:

• Account issues
• Technical problems
• Billing questions
• General inquiries

Response time: Usually within 24-48 hours on business days.

Social Media

Follow us for updates and tips:

• Platform-specific announcements
• New product releases
• Tips and strategies

Before Contacting Support

To get the fastest help, please include:

For Account Issues

• Email address used for purchase
• Description of the problem
• Any error messages you see

For Technical Issues

• Browser you're using
• Device (computer, phone, etc.)
• Steps to reproduce the issue
• Screenshots if possible

For Billing Questions

• Order date
• Payment method used
• Transaction ID (if available)

Common Issues & Quick Fixes

Can't Log In

• Check you're using the purchase email
• Try password reset
• Clear browser cache
• Try a different browser

Downloads Not Working

• Allow pop-ups for app.entrepedia.co
• Clear browser cache
• Try a different browser
• Check our download troubleshooting guide

Can't Find a Product

• Use filters to narrow search
• Try different keywords
• Products may have been updated/replaced

Didn't Receive Login Email

• Check spam/junk folder
• Search for "entrepedia" in email
• Try password reset at login page

Feature Requests & Feedback

Request New Products (Pro)

Use the Request Product feature in your dashboard.

General Feedback

We welcome suggestions for:

• New features
• Content improvements
• Platform enhancements

Share via support email.

Affiliate Program

Interested in promoting Entrepedia?

Join our affiliate program and earn 30% commission on referrals.

Learn more: entrepedia.co/partner

Business Hours

Support is available during business hours (Central European Time).

For faster resolution:

• Check help articles first
• Include all relevant details
• Be specific about your issue