Refund Policy: 30-Day Money-Back Guarantee
Updated Nov 10, 2026
Every Master Library purchase comes with a 30-day money-back guarantee. Email support@entrepedia.co within 30 days of buying. You don't have to give a reason, though we ask for one so we can improve. The money goes back to your original payment method. Because the guarantee is a trial period, we may decline a refund if you downloaded more than 20 items in those 30 days.
How to ask for a refund
- Email support@entrepedia.co from the email you bought with.
- Say which purchase you want refunded and roughly when you bought it.
- Tell us why, if you're happy to. It's optional.
We check the purchase date and your downloads, then process the refund to the card or PayPal account you paid with. How quickly it appears depends on your bank or PayPal.
The rules in short
| Refund | |
|---|---|
| Within 30 days, 20 items or fewer downloaded | Yes |
| Within 30 days, more than 20 items downloaded | We may decline (excessive usage) |
| More than 30 days after purchase | No |
These rules come from our Terms and Conditions.
Why the 20-download rule?
The guarantee is there so you can look around the library and judge the quality without risk. Twenty items is plenty for that. Downloading large parts of the library and then asking for your money back isn't what the trial is for.
What happens after a refund
Your paid membership ends and your account goes back to a free account. Please contact us before you ask your bank for a chargeback; we can usually sort things out faster by email.
AI Skill Pack refunds
The AI Skill Pack ($47) has its own 30-day money-back guarantee and is refunded on request, separately from the Master Library. Refunding the $97 does not refund the pack automatically. If you want both refunded, say so in your email.
Other purchases
- BOOKED (the book at /book): comes with its own 30-day refund.
- Studio projects (books, courses, videos and other done-for-you work): terms are agreed with each project. Ask your project contact or email us.
- Older monthly or yearly plans: cancel under Billing in the account menu to stop the next renewal. Cancelling takes effect at the end of the current billing period. For a refund of a recent payment, email us within 30 days.
Before you ask for a refund
If something isn't working, we'd like the chance to fix it:
- Download problems: Troubleshooting download issues
- Not sure where to start: Getting your first download and Digital Product University
- Anything else: Getting help and support