Most businesses spend almost everything on winning strangers while the customers they already have slip quietly out the back. This course shows your customers how to measure that loss, find the stage of the relationship where it happens, and close it before it costs them another year of growth.
It works because the order is fixed. Keep customers long enough to get a result, give them one small thing worth repeating, ask at the moment they feel it, and make referring or reviewing take under a minute. Every move runs on an event the business already records, so it survives a busy week.
What's Inside:
- 8 short video lessons that run as one arc from the leak in the bucket to a review system that runs itself.
- A workbook with a chapter per video, the worked numbers, the tables and space to write your own words.
- A checklist that takes you from measuring churn to the Monday morning review replies.
- A prompt pack for working out your churn, writing the ask, drafting requests and drafting replies with any AI assistant.
- A self-test with answers, so you can check the method stuck before you run it on real customers.
- A short action plan of the seven moves in order, for the weeks after you finish.
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